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BuildingOwl Support
General
General
Account
How do I reach support desk for help related to account use?
Can I access the site from my mobile phone?
How many licenses can I add under my account?
How do I add a license to my account?
How do I change my account password?
Alerts
I want to receive alerts for a single property from my portfolio. How can I customize alerts?
How do I turn email and texts alerts on/off?
What is a Text Alert?
What is an Email Alert?
Notes
I accidentally deleted a note. How do I retrieve it?
Can I upload multiple files in a note?
How do I share notes?
What are notes? How do I use them?
Properties
How do I delete a property?
I added a new property and do not see it in the dashboard.
How do I add a new property to my account?
How many properties can I add under my account?
Dashboard
What does the count shown under Status bar represent?
What does Critical mean in Status bar?
How does search engine work?
What does My Actions mean?
How do I use the filters at the bottom of the BuildingOwl portfolio?
Why do I see bold rows in Building Activity?
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Tickets
Why are some ticket buttons disabled under my account?
Why was my Ticket closed?
How can I inquire about an open Ticket?
What is the status of my Ticket?
What happens when I open a Ticket?
How do I open a Ticket?
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Resolving Issues
A violation was issued against my property. I need help.
I need help obtaining a permit. Where do I begin?
I need building code or zoning consultation. Where do I begin?