General

Account

• How do I reach support desk for help related to account use?
• Can I access the site from my mobile phone?
• How many licenses can I add under my account?
• How do I add a license to my account?
• How do I change my account password?

Alerts

• I want to receive alerts for a single property from my portfolio. How can I customize alerts?
• How do I turn email and texts alerts on/off?
• What is a Text Alert?
• What is an Email Alert?

Notes

• I accidentally deleted a note. How do I retrieve it?
• Can I upload multiple files in a note?
• How do I share notes?
• What are notes? How do I use them?

Properties

• How do I delete a property?
• I added a new property and do not see it in the dashboard.
• How do I add a new property to my account?
• How many properties can I add under my account?

Dashboard

• What does the count shown under Status bar represent?
• What does Critical mean in Status bar?
• How does search engine work?
• What does My Actions mean?
• How do I use the filters at the bottom of the BuildingOwl portfolio?
• Why do I see bold rows in Building Activity?
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Tickets

• Why are some ticket buttons disabled under my account?
• Why was my Ticket closed?
• How can I inquire about an open Ticket?
• What is the status of my Ticket?
• What happens when I open a Ticket?
• How do I open a Ticket?
See all 7 articles

Resolving Issues

• A violation was issued against my property. I need help.
• I need help obtaining a permit. Where do I begin?
• I need building code or zoning consultation. Where do I begin?